Job Title: Project Manager
Job Title: Project Manager
Location: Louisville, KY
FLSA Classification: Exempt
Reports To: Director of Operations
Summary: Manages directly or through subordinate employees the full project life-cycle for Audio Visual projects to include the coordination of engineering, installation, training, and documentation to complete ordered projects on time and within budget.
Essential Duties and Responsibilities include the following:
- Review and validate proposals, quotes and SOWs. Conduct site surveys.
- Manage the overall life-cycle planning of the AV projects, including coordination, scheduling and communications between clients and various AV entities, installation technicians and/or subcontractors.
- Create, review and approve detailed technical project drawings, both schematic and facility type drawings, to provide to technicians and clients.
- Conduct and provide detailed product research to both the client and engineering personnel.
- Provide consultation and engineering to architects, space management planners, and other third parties.
- Oversee installations on select projects, including guidance to senior and junior level installation technicians. Coordinate installation and maintenance work with customers, maintaining the installation calendar and project status reports, providing technicians with schedules and job documentation, maintaining job folders and folder structure, establishing and maintaining documentation standards.
- Oversees the writing of training manuals and provide documentation for the installed systems, including verification of the operation of the given AV systems.
- Manages support and/or consultation on troubleshooting and maintenance of AV systems, including diagnosis and problem resolution.
- Other related duties as may, from time to time, be assigned by the supervisor.
Provide direction to AV Support Technicians and AV Integration Technicians assigned to project. Track time and attendance, train staff, resolve conflict between team members, set goals and objectives, and maintain a productive work environment. Assign work and approve subordinate project team members’ time sheets. Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include training employees; and planning, assigning, and directing work.
To perform the job successfully, an individual should demonstrate the following competencies:
Oral and Written Communication Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Clearly communicates technical information to non-technical end-users; Ability to develop write and present sales proposals, quotes and Statement of Work for/to client/customer. Responds well to questions; Participates in meetings. Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written technical information.
Planning/Organizing Prioritizes and plans work activities related to project management; Uses time efficiently; Organizes or schedules other people and their tasks. Completes work on time and within budget.
Delegation Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; and Sets expectations and monitors delegated activities.
Customer Service Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
Problem Solving Identifies and resolves problems in a timely manner; Gathers and analyzes technical information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Resolves 90% of all customer problems within 48 hours and 100% in less than 2 weeks.
Adaptability Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Initiative Takes independent actions; completes work without supervision.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree (B. A.) from four-year college or university , a minimum of 5 years hands-on AV installation and maintenance experience; and proficient knowledge of computer networking and network topology. Minimum of two years of Supervisory experience Equivalent combination of education, training and experience may be considered.
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
To perform this job successfully, an individual should have knowledge of AutoCad, Microsoft Visio or equivalent CAD programs; standard internet browser software, Microsoft Projects, and Outlook Calendar. Software for various AV vendor devices, Microsoft Outlook, Project, Word, and Excel.
Certificates, Licenses, Registrations
Preferred PMP Certified. Achieve a CTS Certification from AVIXA after one year. Must maintain a valid driver’s license.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally required to stand or walk. The employee is regularly required to sit, use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and /or move up to 25 pounds. Specific vision abilities required by this job include color vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.Apply Now Back to Careers