Job Title: Audio/Visual Technician I

Job Title: Audio Visual Technician I

Location: Louisville, KY

FLSA Classification: Non-Exempt

Reports To: Director of Operations


Provides technical support to assigned customer locations. Conducts the integration, operation, installation and maintenance of audio visual (A/V) equipment such as display devices, projectors, video teleconferencing systems, fiber equipment, and other related equipment.

Essential Duties and Responsibilities include the following:

Build equipment system racks for installation. Test and debug equipment before shipping to customers. Troubleshoot, repair and maintain A/V equipment and systems for customers.  Make service calls as needed. Ensure prompt return of A/V equipment to manufacturer for repairs, follow-up with vendor as needed. Other related duties as may, from time to time, be assigned by the supervisor.

Competencies: To perform the job successfully, an individual should demonstrate the following competencies:

Problem Solving: Ability to troubleshoot common and complex audio visual equipment failures; Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Technical Skills: Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Maintains technical knowledge of the audio/visual industry; Shares expertise with others.

Customer Service: Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Planning/Organizing: Prioritizes and plans work activities; Uses time efficiently.

Oral and Written Communication: Listens and gets clarification; Clearly communicates technical information to non-technical end-users; Responds well to questions; Participates in meetings. Maintain accurate records for reports; Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written technical information.

Teamwork: Balances team and individual responsibilities; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed. Works cooperatively with co-workers, customers and Trinity management.

Safety and Security: Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly. Exhibits care and caution when working with office/site furnishings and equipment to prevent potential damage.


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree (A. A.) or equivalent from two-year college or technical school in media arts, computer science, electronics, audio visual technology and a minimum of six months related experience installing and maintaining audio visual equipment. Additionally, training/knowledge of Polycom/Cisco VTC codecs and audio DSP technology (Biamp, BSS Audio, QSC, ClearOne, others), Control System installation (Crestron, AMX, Extron), IP network knowledge (Wired and Wireless), ability to understand system drawings, “hands-on” experience in wiring racks and wire management.  The equivalent combination of education, training and experience may be considered.

Language Skills

Ability to read and interpret AV system drawings, schematics, and construction plans. Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Skills

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Outlook, Word and Excel; and IP network knowledge, ISDN network knowledge, “hands-on” experience in wiring racks and wire management.

Certificates, Licenses, Registrations

Preferred certifications include AVIXA’s CTS Certification and ability to obtain Federal Government Secret Clearance or above.

Other Skills and Abilities

Working knowledge of AV equipment, protocols/standards and cable management, cable terminations, and soldering.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is frequently required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee is regularly required to talk or hear. The employee is occasionally required to lift and /or moves up to 100 pounds or more and is regularly required to lift and/or move up to 25 pounds. Specific vision abilities include close vision, color vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in wet/humid (non-weather) conditions, works near moving mechanical parts, is exposed to fumes/airborne particles, works in high, precarious places and is exposed to risk of electrical shock. The noise level in the work environment is usually moderate.

Apply Now Back to Careers

Empower To Power On

Welcome to a More Dynamic Future

Notice something different? Trinity Video Communications is now Trinity Dynamics.
Same trusted company, but with a name that captures our passion, pioneering spirit and enhanced capabilities.